Shipping policy

Last updated: March 8, 2025

Thank you for shopping with Carbon Pitstop. This Shipping Policy explains how we process and deliver orders, including details on shipping regions, processing times, rates, tracking, and additional fees.

1. Shipping Regions

  • Domestic and International:
    We ship to Canada, the USA, and any other regions supported by Shopify’s international shipping network.
  • Duties & Taxes:
    Customers are responsible for any duties, taxes, or customs fees imposed by their country upon delivery.

2. Shipping Rates and Product Types

  • Carbon Accessories:
    • Enjoy free shipping on all Carbon Accessories brand items.
  • Made-to-Order Items (Carbon Pitstop Items, Packtech/Goodmix Items):
    • These products are custom-made to order.
    • Shipping for these items is calculated at checkout based on your location and the most cost-effective carrier available.
    • Please note that production time may extend the overall delivery timeframe.

3. Processing and Delivery Times

  • Made-to-Order Products:
    • Carbon Pitstop items and Packtech/Goodmix items are produced on demand.
    • Please allow additional time for production. Estimated processing times will be provided on the product page at the time of purchase.
  • Delivery Estimates:
    • Once your order is processed, you will receive a shipping confirmation with a tracking number.
    • Delivery times vary by destination and the shipping carrier used. Please refer to the tracking details provided for specific estimates.

4. Shipping Carriers and Tracking

  • Carrier Selection:
    • We choose the most cost-effective and reliable shipping carrier based on your location and the order type.
  • Tracking Information:
    • A tracking number will be provided once your order is shipped.
    • You will receive email notifications with tracking details so you can monitor your shipment’s progress.

5. Additional Information

  • Changes to Your Order:
    • We reserve the right to cancel or adjust orders if there are pricing changes or unforeseen issues with availability.
  • International Orders:
    • Please be aware that international shipments may experience delays due to customs processing or other unforeseen circumstances.
  • Contact Us:
    • If you have any questions about our shipping policy or need assistance with your order, please contact us at support@carbonpitstop.com .

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